Our team partnered with UTMB Health to curate this consistent brand identity across all clinics in their system. We began our work by engaging in conversations to understand the current patient experience and the pain points in it. We pulled from our extensive knowledge of the workplace and hospitality industries to create solutions to truly enhance the patient’s experience.

With a strong brand identity in place, we began to delve into the patient experience. Through qualitative and quantitative data gathering we gained a true understanding of a patient’s journey inside each clinic and points of tension. With a data-backed approach we were able to help UTMB cultivate master planning and wayfinding strategies that worked to create a smooth experience from vehicle to clinic destination and back.

Through our partnership with UTMB, we provided recommendations to instill brand integration in almost 100 outpatient clinics, updated campus signage, and created employee manuals—expanding their brand beyond a logo in their entryway, to a holistic congruence across their campuses. All while honoring UTMB’s mission to keep people at the center of every experience.